Q: What about the product quality?
A: All of the products are brand new,top quality electronics: absolutely no closeouts, used electronics, or counterfeits. We offer you a wide-selection of consumer electronic products - all carefully selected with quality in mind, and quality controlled in our warehouse.
Q: Attention of The First Order
A: First time making order from www.elesc.co, can I go ahead and start placing wholesale orders? or what is the MOQ (minimum order quantity)? There is no MOQ in www.elesc.co. We never mind starting business with our customers from small mini order even 1pcs sample order.
Q: Can electronic gadgets and other products be used in my country?
A: Almost all our products will work in all countries. For those items relating to power supply, you’re advised to read the product description carefully.
Q: Why can’t I sign into my account?
A: Please make sure that you are using the right email and password you provided when setting up your account.
Q: How do I know the process of my order?
A: If you have forgotten your password, you can visit http://www.elesc.co/forgot.aspx to reset your password.
Q: How do I turn in my ticket stubs and is there a deadline?
A: For knowing your order status, you can Sumbit your inquiry on our online shop website, write email to us or live chat any way is OK.
Q: What if the item is out of stock?
A: If an order is out of stock, you can exchange for other items around the total price that you paid previously. If you do not want to make an exchange, you have the right to asks for a refund.
Q: How do I make a payment?
A: There are many payment methods available on our website, such as Paypal, credit card, Western Union You can choose one method that is the most convenient for you. The detail infor as how to pay is as below:
1>. Western Union
The information of payee is below, please follow this to make the payment
Receiver's first name: ZongBo
Receiver's last name: Wang
Please let us know the following information as soon as you make the payment - Sender's first name - Sender's last name - Money transfer control Number (MTCN) / Reference Number - The exact amount and Country
2>. Paypal Account
- Paypal Email Account: email@example.com
Q: How to change my shipping address?
A: If you have moved house or other reasons, you can change the shipping address.
choose the quantity you want to buy, then click "Add to Cart"
click "check out"
sign in with your account and password
fill in your personal information and shipping address
continue to finish the confirmation of your order, finally click "Check Out"
your order has been confirmed and your address is changed
Or you can contact our customer service directly and tell us the address you want to change,then our guy will change it for you.
However,if the item has already been in ur country, i am so sorry to say that we can not change your address.
Q: Details of EMS Online Tracking
A: EMS is the convenience shipping way here which you can choose to ship your order from China to your place.
After your package is dispatched, we will email you an EMS online tracking Number which you can use for keeping tracking on the status of your parcel.
EMS tracking site:
Q: Details of DHL Online Tracking
A: DHL is one of the international courier option here which you can choose to ship your order products from China here to your site.
After your package is dispatched, we will email you a DHL online tracking number which you can use to keep tracking on the status of your package.
DHL tracking site:
Q: Details of RPS（Regular Post Service）Online Tracking
A: Regular Post Service is the cheapest shipping way here which you can choose to ship your order from China to your place.
After your package been dispatched，we will email you a Regular Post Service online tracking Number which you can use for keeping tracking on the status of your parcel.
Regular Post Service tracking site: